FRANCHESCA
DAVIS
Content Manager
Chaos Organizer
Technical Editor & Writer
Strategy Advocate
Coffee Addict
About Me
High-performing technical writer, editor & content manager leveraging 13+ years of experience in Big Tech and digital publishing, including seven years of management experience, to drive cross-collaboration, influence content strategy, and seamlessly deliver results.
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Consistently recognized as a top performer with a knack for creating order out of chaos through a blend of subject matter expertise and strategic thinking. Demonstrated ability to navigate ambiguous situations to meet challenges with flexibility and positivity while adding value through standardization, clear communication, and innovative process improvements.
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Avid traveler. Photographer. Runner. Coffee addict. ​
Key Accomplishments
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Established an editorial service for a 1000+ member global security team at Google with a 98% on time delivery service level agreement (SLA), while ensuring content met high-quality standards and aligned with business goals
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Expanded the editorial services at Google to include high-level strategic engagement with stakeholders on larger initiatives and requests, completing several complex stakeholder websites and vendor-training series
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Promoted to Senior Technical Writer & Editor at Google based on performance after two and a half years; Received “Exceeds Expectations” and “Significantly Exceeds Expectation” ratings (top 10-20%) throughout tenure at Google
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Wrote Python scripts to analyze 2M articles at ProQuest, increasing production speeds while identifying causes of content discrepancies and improving content quality
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Created editorial calendars to track progress and delivery of over 2M articles, 14K compilation histories, and 116 Congress history essays at ProQuest
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Successfully managed a diverse team of nine editors at ProQuest with a proven track record of providing coaching, feedback, and professional development opportunities to team members
Work Experience
FEB 2020 - SEP 2022
Senior Technical Writer & Editor
Global Security & Resilience Services (GSRS)
FEB 2020 - SEP 2022
Technical Writer & Editor
Global Security & Resilience Services (GSRS)
MAR 2016 - AUG 2019
ProQuest
Content Supervisor, Regulatory Insight & Legislative Insight
JUL 2014 - MAR 2016
ProQuest
Lead Content Editor, Executive Branch Documents
JUL 2013 - MAR 2014
ProQuest
Lead Content Editor, Congress in Context
JUL 2010 - MAR 2014
ProQuest
Content Editor, Legislative Insight
JUN 2007 - MAR 2010
Roylance, Abrams, Berdo & Goodman, L.L.P.
Administrative and Docketing Assistant
Skills
TECHNICAL EDITING and WRITING
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Wrote, researched, and edited technical security documentation at Google, including analyzing data and target audience to determine appropriate syntax, style, and format to create easy-to-consume and clear content
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Partnered with Google subject matter experts (SMEs) to write, edit, and publish user manuals, playbooks, processes, standard operating procedures, and trainings, utilizing images and clear technical descriptions to ensure understanding by end user
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Performed editorial reviews of all Google GSRS COVID-19-related documents and dashboards; Edited and reviewed documents and playbooks in preparation for the U.S. vaccine policy launch
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Wrote the GSRS Style Guide and created 20 templates to standardize document formats and the GSRS voice, providing a comprehensive guide for all documents and elevating document quality throughout the organization
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Wrote style guides and research manuals used by 45+ employees for four government information products at ProQuest; Created training materials, guides, and newsletter entries to mature the GSRS team’s writing and editing skills
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Developed, launched, and managed the editorial submission processes and workflows — including overseeing the work of multiple editors — to manage documents, track deadlines, and ensure alignment to standards at Google and ProQuest
CONTENT MANAGEMENT
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Owned document governance and content management at Google by administering GSRS’ content management system (CMS), including defining system requirements, prioritizing technical sprints, tracking version history, and implementing taxonomy best practices
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Directed improvements to Google GSRS’ CMS, analyzing unique security needs against current capabilities, working with technical teams to ensure forward progress on feature requests and bug fixes to improve user experience
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Led ISO 22301 Business & System Resilience auditors through the CMS during the certification process and annual recertification, demonstrating compliance to all ISO requirements
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Served on Content Strategy Steering Committee, providing critical input on a vertical-wide CMS and governance system capable of meeting Google’s developing requirements
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Developed editorial standards and CMS workflow processes based on metrics and data analysis; Owned final judgment calls on content inclusion based on data requirements, customer needs, and project deadlines
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Audited document catalogs to identify key areas of metadata cleanup and gaps in the information architecture; Initiated technology requests to close gaps and initiate improvements in content pipelines, systems, and databases
PROJECT MANAGEMENT and STRATEGIC PLANNING
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Led the Google GSRS Service Level Maturity program, working with executive leadership to identify, align, edit, and publish 230 complex governance documents across GSRS
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Directed editorial team operations — including content ingestion, editorial strategy, workflows, and on-time delivery — of three ProQuest government research products based on U.S. public laws and regulations
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Drove organizational effectiveness by establishing strong cross-functional relationships throughout GSRS at Google
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Created project schedules at Google and ProQuest, based on completed work, deadlines and project resources, as well as analyzing complex and uncertain data sets to proactively identify risks
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Designed and launched a GSRS editorial team website at Google, increasing editorial service use by 139% quarter over quarter
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Helped to achieve 110% of ProQuest Regulatory Insight’s yearly sales goal in July 2019 by responding quickly to customer requests and maintaining high-quality standards
INFORMATION ARCHITECTURE and TAXONOMY
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Established a governance framework for security documentation at Google, including standardizing metadata formats, definitions, and indexing; Defined governance renewal and refresh processes
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Reviewed and updated Business & Systems Resilience definitions by partnering with Alphabet Enterprise Risk Management to align terminology specific to the ISO 22301 standards
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Utilized XML/DITA-based authoring tools to facilitate the editing and publication of 2.5K digital academic records per week at ProQuest
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Initiated a taxonomy project to standardize security definitions across GSRS and ensure alignment with Google-wide or industry-wide terminology and use case
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Assisted with the creation, maintenance, and standardization of a government information taxonomy schema, including the reconciliation of disparate legacy taxonomies at ProQuest
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Oversaw information architecture, metadata, and indexing strategies for three government products at ProQuest, ensuring optimal user experience
MANAGEMENT
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Seven years of people management experience at Google and ProQuest
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Successfully managed diverse teams of writers and editors, including contractors, full-time and remote employees; Responsible for hiring, training and developing staff to meet project and departmental targets
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Monitored direct reports’ performance against production standards; Provided feedback and created metrics for measuring of success at individual levels
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Smoothly transitioned editors between long-term projects and across departments, including the overseeing of cross-training to guarantee continued high-quality support for completed products
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Introduced team initiatives such as peer-review processes and weekly editor-led round-table discussions to foster a collaborative, encouraging environment and streamline editorial procedures
TECHNICAL
Proficient: XML/DITA-based authoring tools; Content management systems (WordPress, Wix, Confluence, etc.); AP, Chicago, and MLA styles; Agile project management; Adobe Creative Suite; HTML/CSS; Microsoft Office Suite; Google Suite and Analytics; Buganizer, JIRA, Asana, Salesforce, and Workfront; Sublime Text; Command line; and DSLR Camera
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Extensive experience in creating requirements for CMS platforms, validation tools, information architecture, and implementing SEO/taxonomy best practices
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Thorough understanding of data formats (TIFF, JPEG, GIF, PDF, HTML, etc.) and data delivery methods for digital content (FTP, Web, RSS, email)
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Knowledge of content markup languages (XML, HTML, Markdown)
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Working knowledge of Python scripting languages
Education
2016 / MAY
Rutgers University Newark
GPA 4.0
Master of Arts, English Literature
Award for Literary Excellence
2008 / JUN
Nottingham Trent University
1st Class Honors
Bachelor of Arts
Joint Honors in English and Media & Cultural Studies
Dissertation: ‘Children’s Literature and the Development of Identity’
Student Exchange Program at Monash University, Melbourne, Australia